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{margin-bottom:0cm;} --> </style> <!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} </style> <![endif]--><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="2050"/> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1"/> </o:shapelayout></xml><![endif]--> </head> <body bgcolor="#8F8F8F" lang=EN-US link=maroon vlink=maroon style='tab-interval: 36.0pt' leftmargin=2 topmargin=2 marginwidth=2 marginheight=2 alink="#800000"> <div class=WordSection1> <div align=center> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=628 style='width:471.0pt;mso-cellspacing:0cm;background:white;mso-yfti-tbllook: 1184;mso-padding-alt:0cm 0cm 0cm 0cm'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><a href="http://imrc.nl/mr.nsf/mr?openagent&amp;p=8C835E1874E42E05C12575670034CF5D&amp;l=00%0d%0a" target="_blank"><span style='mso-fareast-font-family:"Times New Roman"; mso-no-proof:yes;text-decoration:none;text-underline:none'><img border=0 width=620 height=234 id="_x0000_i1035" src="http://imrc.nl/IMRC/TBB/mdb.nsf/bpsbanner2.jpg" alt="http://imrc.nl/IMRC/TBB/mdb.nsf/bpsbanner2.jpg"></span></a><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td style='padding:0cm 0cm 0cm 0cm'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0cm;mso-yfti-tbllook:1184;mso-padding-alt: 3.75pt 3.75pt 3.75pt 3.75pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p align=center style='text-align:center'><em><b><span style='font-size: 13.5pt;font-family:"Georgia","serif";color:#7F7039'>Nieuwsbrief </span></b></em></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2'> <td style='padding:0cm 0cm 0cm 0cm'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=620 style='width:465.0pt;mso-cellspacing:0cm;mso-yfti-tbllook:1184;mso-padding-alt: 0cm 0cm 0cm 0cm'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td width=25 style='width:18.75pt;background:#5E4618;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"; mso-no-proof:yes'><img border=0 width=25 height=23 id="_x0000_i1034" src="http://imrc.nl/IMRC/TBB/mdb.nsf/header_left.jpg" alt="http://imrc.nl/IMRC/TBB/mdb.nsf/header_left.jpg"></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='background:#5E4618;padding:0cm 0cm 0cm 0cm'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0cm;mso-yfti-tbllook: 1184;mso-padding-alt:0cm 0cm 0cm 0cm'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:white'>Geachte heer/mevrouw,</span><span style='mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> </td> <td style='padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal align=right style='text-align:right'><span style='font-size:8.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:white'>Bergeijk, 24 februari 2009</span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width=25 style='width:18.75pt;background:#5E4618;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal align=right style='text-align:right'><span style='mso-fareast-font-family:"Times New Roman";mso-no-proof:yes'><img border=0 width=25 height=23 id="_x0000_i1033" src="http://imrc.nl/IMRC/TBB/mdb.nsf/header_right.jpg" alt="http://imrc.nl/IMRC/TBB/mdb.nsf/header_right.jpg"></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:3'> <td style='padding:0cm 0cm 0cm 0cm'></td> </tr> <tr style='mso-yfti-irow:4'> <td style='padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td style='padding:0cm 0cm 0cm 0cm'><!-- BEGIN Articles --> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0cm;mso-yfti-tbllook:1184;mso-padding-alt: 0cm 0cm 0cm 0cm'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td style='padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"; mso-no-proof:yes'><img border=0 width=620 height=11 id="_x0000_i1032" src="http://www.imrc.nl/bps2/content_up.gif" alt="http://www.imrc.nl/bps2/content_up.gif"></span><span style='mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td style='padding:0cm 0cm 0cm 0cm'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0cm;mso-yfti-tbllook: 1184;mso-padding-alt:0cm 0cm 0cm 0cm'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td width=13 style='width:9.75pt;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"; mso-no-proof:yes'><img border=0 width=13 height=8 id="_x0000_i1031" src="http://imrc.nl/IMRC/TBB/mdb.nsf/spacer.gif" alt="http://imrc.nl/IMRC/TBB/mdb.nsf/spacer.gif"></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td valign=top style='background:#B5A56F;padding:0cm 0cm 0cm 0cm'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0cm;mso-yfti-tbllook: 1184;mso-padding-alt:3.75pt 3.75pt 3.75pt 3.75pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td width=130 valign=top style='width:97.5pt;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"; mso-no-proof:yes'><img border=0 width=154 height=154 id="_x0000_i1030" src="http://imrc.nl/IMRC/TBB/mdb.nsf/NT00000B32/$FILE/agent_154.jpg" alt="http://imrc.nl/IMRC/TBB/mdb.nsf/NT00000B32/$FILE/agent_154.jpg"></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=575 valign=top style='width:431.25pt;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p><span lang=NL style='font-family:"Trebuchet MS","sans-serif"; color:#5D4617;mso-ansi-language:NL'>Geen of weinig inzicht? &quot;Weten is meten!&quot;</span><span lang=NL style='mso-ansi-language:NL'><o:p></o:p></span></p> <p><span lang=NL style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:black;letter-spacing:-.3pt;mso-ansi-language:NL'><!-- -->Herkent u zich ook in onderstaande kwesties...?<o:p></o:p></span></p> <ul type=disc> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3;tab-stops:list 36.0pt'><span lang=NL style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";letter-spacing:-.3pt; mso-ansi-language:NL'>Uw klanten willen, vanaf hun eigen werkplek, uw agents monitoren en gesprekken 'live' meeluisteren <o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3;tab-stops:list 36.0pt'><span lang=NL style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";letter-spacing:-.3pt; mso-ansi-language:NL'>Uw klanten vragen u om bewijs van kwaliteit en regelmatig inzicht in de resultaten <o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3;tab-stops:list 36.0pt'><span lang=NL style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";letter-spacing:-.3pt; mso-ansi-language:NL'>U mist de mogelijkheid om efficiënt te beoordelen op inzichtelijke analyses en rapportages <o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3;tab-stops:list 36.0pt'><span lang=NL style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";letter-spacing:-.3pt; mso-ansi-language:NL'>Het ontbreekt u aan inzicht in de prestaties en het sturen op kwaliteit van uw agents.<o:p></o:p></span></li> </ul> <p><span lang=NL style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:black;letter-spacing:-.3pt;mso-ansi-language:NL'>De oplossing voor deze kwesties...<o:p></o:p></span></p> <p><span lang=NL style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:black;letter-spacing:-.3pt;mso-ansi-language:NL'>...Geavanceerd opnemen en archiveren van gesprekken;<o:p></o:p></span></p> <ul type=disc> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo6;tab-stops:list 36.0pt'><span lang=NL style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";letter-spacing:-.3pt; mso-ansi-language:NL'>Inzicht in de kwaliteit van de gesprekken&nbsp; <o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo6;tab-stops:list 36.0pt'><span lang=NL style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";letter-spacing:-.3pt; mso-ansi-language:NL'>Het verbeteren van klantervaringen, dienstverlening en prestaties <o:p></o:p></span></li> <li class=MsoNormal style='color:black;mso-margin-top-alt:auto; mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo6;tab-stops:list 36.0pt'><span lang=NL style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";letter-spacing:-.3pt; mso-ansi-language:NL'>Kwaliteit Monitoring, een ondersteunend&nbsp; hulpmiddel&nbsp; in begeleiding en training van agents; <o:p></o:p></span></li> </ul> <p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:black;letter-spacing:-.3pt'><a href="http://www.bps.nl/brochures/cybertech/CyberTech%20Evaluatie%20applicatie%20v2.pdf" target="_blank" id=relaylink><span lang=NL style='mso-ansi-language: NL'>De CyberTech Evaluatie Applicatie is dé oplossing voor kwaliteit- en efficiëntiecontrole. Klik hier voor meer informatie...</span></a></span><span lang=NL style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:black;letter-spacing:-.3pt;mso-ansi-language:NL'><o:p></o:p></span></p> <p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:black;letter-spacing:-.3pt;mso-no-proof:yes'><img border=0 width=420 height=183 id="_x0000_i1029" src="http://imrc.nl/IMRC/TBB/mdb.nsf/NT00000B36/$FILE/evaluation_420.jpg" alt="http://imrc.nl/IMRC/TBB/mdb.nsf/NT00000B36/$FILE/evaluation_420.jpg"></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black; letter-spacing:-.3pt'><o:p></o:p></span></p> <p><u><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; color:maroon;letter-spacing:-.3pt'><a href="http://www.bps.nl/contact.asp" target="_blank" id=relaylink><span lang=NL style='mso-ansi-language:NL'>Neem nu contact met ons op en informeer naar uw mogelijkheden.</span></a></span></u><span class=MsoHyperlink><span lang=NL style='mso-ansi-language:NL'><o:p></o:p></span></span></p> <span lang=NL style='font-size:12.0pt;font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";color:#333333;mso-ansi-language: NL;mso-fareast-language:EN-US;mso-bidi-language:AR-SA'><!-- --></span> <p class=MsoNormal><span lang=NL style='mso-fareast-font-family:"Times New Roman"; mso-ansi-language:NL'><o:p>&nbsp;</o:p></span></p> </td> </tr> </table> </td> <td width=11 style='width:8.25pt;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"; mso-no-proof:yes'><img border=0 width=11 height=8 id="_x0000_i1028" src="http://imrc.nl/IMRC/TBB/mdb.nsf/spacer.gif" alt="http://imrc.nl/IMRC/TBB/mdb.nsf/spacer.gif"></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:2;mso-yfti-lastrow:yes'> <td style='padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"; mso-no-proof:yes'><img border=0 width=620 height=13 id="_x0000_i1027" src="http://www.imrc.nl/bps2/content_bottom.gif" alt="http://www.imrc.nl/bps2/content_bottom.gif"></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'><br style='mso-special-character:line-break'> <![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'> <![endif]><o:p></o:p></span></p> </td> </tr> <!-- END Articles --> <tr style='mso-yfti-irow:6'> <td style='padding:0cm 0cm 0cm 0cm'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;mso-cellspacing:0cm;mso-yfti-tbllook:1184;mso-padding-alt: 3.75pt 3.75pt 3.75pt 3.75pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span lang=NL style='font-size:8.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#8B7208;mso-ansi-language:NL'>© 2007 BPS International </span><span style='font-size:8.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#8B7208'><a href="http://imrc.nl/mr.nsf/mr?openagent&amp;p=8C835E1874E42E05C12575670034CF5D&amp;l=00%0d%0a" target="_blank" id=relaylink><span lang=NL style='mso-ansi-language:NL'>www.bps.nl</span></a></span><span lang=NL style='font-size:8.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#8B7208;mso-ansi-language:NL'> - </span><span style='font-size:8.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#8B7208'><a href="mailto:info@bps.nl" target="_blank" id=relaylink><span lang=NL style='mso-ansi-language:NL'>info@bps.nl</span></a></span><span lang=NL style='font-size:8.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#8B7208;mso-ansi-language:NL'> - Afmelden? Volg deze </span><span style='font-size:8.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman";color:#8B7208'><a href="http://imrc.nl/mr.nsf/rm?openagent&amp;p=8C835E1874E42E05C12575670034CF5D" target="_blank" id=relaylink><span lang=NL style='mso-ansi-language:NL'>link</span></a></span><span style='font-size:8.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman";color:#8B7208;mso-ansi-language:NL'> <!-- Dummy Spacer --></span><span lang=NL style='mso-fareast-font-family:"Times New Roman";mso-ansi-language: NL'><o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:7;mso-yfti-lastrow:yes'> <td style='padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"; mso-no-proof:yes'><img border=0 width=620 height=9 id="_x0000_i1026" src="http://imrc.nl/IMRC/TBB/mdb.nsf/schaduw.jpg" alt="http://imrc.nl/IMRC/TBB/mdb.nsf/schaduw.jpg"></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p align=center style='text-align:center'><span style='mso-no-proof:yes'><img border=0 width=1 height=1 id="_x0000_i1025" src="http://imrc.nl/mr.nsf/im?openagent&amp;p=8C835E1874E42E05C12575670034CF5D" alt="http://imrc.nl/mr.nsf/im?openagent&amp;p=8C835E1874E42E05C12575670034CF5D"></span></p> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"; color:windowtext'><o:p>&nbsp;</o:p></span></p> </div> </body> </html>